Delivery
Delivery within Russian Federation and the CIS countries is carried out by SDEK transport company .
Paid orders are shipped within 1-3 business days from the date of payment.
Delivery times and costs are calculated automatically depending on the destination, dimensions and weight of the parcel.
Delivery within Tyumen or other is discussed separately. Fill out the form if SDEK delivery is not suitable for you.
Paid orders are shipped within 1-3 business days from the date of payment.
Delivery times and costs are calculated automatically depending on the destination, dimensions and weight of the parcel.
Delivery within Tyumen or other is discussed separately. Fill out the form if SDEK delivery is not suitable for you.
Payment methods
All orders can be paid by bank transfer or card on our website.
We accept Visa, MasterCard and Mir payment systems.
We accept Visa, MasterCard and Mir payment systems.
Return Policy
You can return a product that does not suit you for any reason within 7 calendar days from the date of receipt of the order (Clause 4, Article 26.1 of the Law on the Protection of Consumer Rights).
Return of goods is possible only if the specified goods have not been used, and the original labels and documents confirming the purchase have been preserved.
Return of goods is possible only if the specified goods have not been used, and the original labels and documents confirming the purchase have been preserved.
How to return?
In order to issue a return, you need to:
1. Notify the manager about the return of the goods via email or instant messenger, or via chat on the website, indicating your order number. Within 2 working days we will generate a return invoice and send it to you.
2. Contact the nearest SDEK office to send the goods to our address. Return shipping is carried out at the expense of the sender / buyer according to the carrier's rates.
3. Inform us about tracking number in any way convenient for you.
4. After receiving the parcel, our employees will check the presentation of the products. If the appearance and quality of the goods are confirmed, you will be refunded.
1. Notify the manager about the return of the goods via email or instant messenger, or via chat on the website, indicating your order number. Within 2 working days we will generate a return invoice and send it to you.
2. Contact the nearest SDEK office to send the goods to our address. Return shipping is carried out at the expense of the sender / buyer according to the carrier's rates.
3. Inform us about tracking number in any way convenient for you.
4. After receiving the parcel, our employees will check the presentation of the products. If the appearance and quality of the goods are confirmed, you will be refunded.
How long does it take
to get a refund?
to get a refund?
We will refund the full cost of the goods by transferring funds to your bank account within 10 working days from the moment we receive the goods.
Our company provides for the return of goods of inadequate quality in the event that you received a product with a manufacturing defect.
If you have any additional questions, please contact us by e-mail atemabio@mail.ru or by phone +7 922 478 78 88
Our company provides for the return of goods of inadequate quality in the event that you received a product with a manufacturing defect.
If you have any additional questions, please contact us by e-mail atemabio@mail.ru or by phone +7 922 478 78 88
Payment privacy
Payment by bank cards is carried out through JSC ALFA-BANK. VISA, MasterCard, and Mir Payment System cards are accepted for payment. The online payment service is carried out in accordance with the Rules of the international payment systems Visa, MasterCard, and Mir Payment System on the principles of maintaining confidentiality and security of payment, for which the most modern methods of verification, encryption, and data transmission over closed communication channels are used.
Bank card data is entered on the secure payment page of JSC ALFA-BANK. On the page for entering bank card data, you will need to enter the bank card data: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is printed on the card itself.
The personal information you provide (name, address, telephone, e-mail, card number) is confidential and is not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.
Bank card data is entered on the secure payment page of JSC ALFA-BANK. On the page for entering bank card data, you will need to enter the bank card data: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is printed on the card itself.
The personal information you provide (name, address, telephone, e-mail, card number) is confidential and is not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our Web server.